Reservations are only accepted via Lux Shuttles website https://www.luxshuttles.com

All passengers MUST arrive on the same flight. Lux Shuttles will not accept passengers arriving in multiple flights to share transfers with other parties even if they know each other or the arrival time is close. Parties arriving on different flights MUST book separates transfers.

All reservations are subject to availability existing at the time of your request. No confirmation can be issued until full payment for the requested service has been made.

The client is responsible for providing accurate and precise information at the time of booking. Lux Shuttles will not assume any responsibility for errors made by the client during the reservation process related to the Hotel name, airline schedules, number of passengers, or incorrect date.

After-hours fees are not refundable regardless of the actual pickup time. If your flight is a late-night or early-morning flight this fee must be paid and will not be refunded.

Rates are exclusively valid for the inquiry date. Lux Shuttles rates are subject to change any time and will only be honored as shown on the website.

Rates are not negotiable, the price listed on the website is final.

Rates given by any of our personnel via email, over the phone, or text message are not final or may not be accurate, prices MUST be always verified on the website.

Lux Shuttles welcomes a variety of payment methods such as credit cards, debit cards, pre-paid cards PayPal and Apple Pay.

Upon making a reservation you are giving Lux Shuttles authorization to run the corresponding charge on your credit card and by this you declare to have full knowledge of Lux Shuttles Reservation and Payment Policies, Lux Shuttles Cancellation Policies, NO SHOW Policies and Disclaimer.

No show: Non refundable.

Cancellation with a 48hr notice prior the pickup time of the service: Full refund

Cancellation with a 24hr notice prior the pickup time of the service: 50% refund of the total purchase.

Cancellation with less than 24hr notice: Nonrefundable.

Lux Shuttles will email all customers a confirmation message after receiving your paid booking.

Lux Shuttles will include vouchers according to the type of service you booked.

All passengers MUST arrive on the same flight. Lux Shuttles will not accept passengers arriving in multiple flights to share Lux Shuttles transfers with other parties even if they know each other or the arrival time is close. Parties arriving on different flights MUST book separates transfers. Bookings with passengers arriving on separate flights will be canceled without warning and the 50.00 % cancelation fee will be deducted from the refund.

Lux Shuttles Vouchers are mandatory to board Lux Shuttles service on the arrival and departure.

Inaccurate information provided by customer. The client is responsible for providing accurate and precise information at the time of booking. Transferuber will not assume any responsibility for errors made by the client during the reservation process related to the Hotel name, airline schedules, number of passengers, or wrong dates.

Booking mistakes. If the client makes a mistake and misses his Lux Shuttles transfer, the money will not be refunded, and he will have to make a new reservation and pay for it.

If the flight land early or late, customers will need to wait for the driver. We will do our best to be there but is not guaranteed.

Finding the driver at the airport. If the customer by any reason cannot find the driver at the airport just call the local phone number on the voucher, do not go with someone else that approaches you (it’s dangerous), try to find your driver. Our representative at the airport will send a text message to your phone to try to locate you if you have not arrived after an extended period.

Flights cancellations or missed flights. If your flight is cancelled or you missed your connecting flight, you need to Lux Shuttles at least 3 hours prior to the service. If Lux Shuttles sends the driver to your pick up without any info from your new flight an additional fee for a new transfer will be charged.

Pickup times back to the airport are case sensitive. Driver will wait only 15 minutes after the assigned pickup time and will leave, no money will be refunded.

If for any reason customers need to contact Lux Shuttles via phone call from the Hotel, do not put Bellboys, Concierges or Butlers, we will only accept calls directly from customer for any inquiry.

Pickup times back to the airport from your hotel are assigned by Lux Shuttles in advance and are listed on your voucher. We strongly suggest that you do not request a change and keep the suggested pickup time. If you decided to change the pickup time back to the airport, it will be at your own risk. Lux Shuttles will not assume any responsibility if you encounter an issue with your flight due to a vehicle break down, flat tire, heavy traffic, accident on the road or anything else that could delay your arrival to the airport.

Departure Flight delays. If the day of your departure back to the airport from the hotel you find out that your flight is delayed, be advised that we will do our best to try to accommodate your request, however it is very unlikely that we will be able to change your pickup time because the transfers schedule is set up the day before and any changes could disrupt other customer pickups. Please understand that it’s your airline that is at fault for flight delays and not Lux Shuttles. You will have two choices, accept the original pickup time or cancel the reservation and hire a Taxi.

Flight info on Lux Shuttles website: Lux Shuttles booking system is linked to Flight stats, this is the company that keep track of most of the commercial airline schedules. As a result, when a customer selects the airline name and type in the flight number during the booking process, our automated booking system populate the field for the arrival and departure time of the selected airline if the flight info is correct. The above is done to avoid mistake when typing an incorrect flight number that can put in danger your transfer. When a customer inserts an incorrect flight info, the system presents an error and don’t allow to resume with the reservation. Charter flights and some airlines that are not very organized in terms of their schedules, the field for the times are open and the customer can type in the correct times as his own responsibility and making sure are correct.

Lux Shuttles provides child seats for a fee on the website. You are also welcomed to bring your own.

Lux Shuttles reserves the right to deny the service to any person that the driver understands is putting in danger his safety or the passengers.

Lux Shuttles will deny the service to anyone who possesses illicit drugs at the time of service.

Any passenger that displays any of the two points mentioned above will not be offered the service or will be kicked out of the vehicle, the authorities will be informed of the inappropriate behavior, and no refunds for the service will be granted.